Privacy Policy for Bay Bridge English

At Bay Bridge English, we are dedicated to providing exceptional English language education and cultural exchange programs. Your privacy is paramount to us. This policy outlines how we collect, use, disclose, and protect your information when you engage with our services, including our conversational English classes, Business English seminars, TOEIC/TOEFL preparation, cultural immersion programs, online language learning platforms, and corporate language training. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Data: While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Billing Address (for payment processing)
  • Date of birth
  • Educational background and language proficiency levels
  • Nationality and cultural background (for cultural exchange programs)
• ge Data: We may also collect information on how our online platform is accessed and used. Thisge Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

How We Use Your Information

Bay Bridge English uses the collected data for various purposes:

• To provide and maintain our services, including delivering language classes, seminars, and cultural programs.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our services.
• To monitor thege of our services.
• To detect, prevent and address technical issues.
• To provide you with news, special offers, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
• For internal training and quality assurance purposes to enhance our educational offerings.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), Bay Bridge English’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Bay Bridge English may process your Personal Data because:

• We need to perform a contract with you (e.g., for enrollment in our programs).
• You have given us permission to do so.
• The processing is in our legitimate interests and it's not overridden by your rights.
• To comply with the law.

Disclosure of Data

We may share your information in the following situations:

• With Service Providers: We may share your Personal Data with service providers to monitor and analyze the use of our services, to process payments, or to contact you. These third parties are obligated not to disclose or use your information for any other purpose.
• For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal Reasons: Under certain circumstances, Bay Bridge English may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Other Legal Requirements: Bay Bridge English may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of Bay Bridge English
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public
  • Protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Bay Bridge English aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Bay Bridge English relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last modified" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by writing to us at:

Bay Bridge English

〒105-0014 東京都港区芝2丁目28-10